Express VPN Complete Review

The VPN industry is tough, and there’s a lot of competition, but Express VPN knows how to stand out: it layers on the professional features, giving far more than just about everyone else.

Apps for Windows, Mac, Android, iOS, Linux, and other operating systems are available, as well as a custom firmware for various routers and extensive manual setup manuals for Apple TV, Fire TV, PlayStation, Chromebooks, Kindle Fire, and other devices.

Multiple levels of protection are provided by a powerful set of fundamental features. ExpressVPN, for example, safeguards your internet traffic by using its own DNS servers. Even the most advanced attackers can’t snoop on your actions thanks to high-end encryption technologies.

No worries if the VPN goes down: a high-quality kill switch will promptly disable your internet connection and keep you safe. Lightway (ExpressVPN’s own speedy and secure VPN technology) and browser extensions with WebRTC leak filtering, location spoofing, and HTTPS Everywhere support are among the many useful extras.

The company has a massive network of over 3,000 servers in 160 cities across 94 countries. The strongest coverage is in Europe and the United States, but ExpressVPN also has several locations in Asia and a few countries that are rarely seen elsewhere.

For example, there are 27 nations in the Asia Pacific alone – Mozilla VPN’s whole network only contains roughly 30 countries. ExpressVPN’s privacy policy is straightforward and straightforward, stating that no sensitive information is logged.

And, unlike most of the competitors, this isn’t just a marketing claim; the website goes into great detail about what the service collects and what it doesn’t. Furthermore, ExpressVPN’s servers were recently audited to ensure that the company is adhering to its privacy policy.

However, ExpressVPN’s support team is available 24 hours a day, 7 days a week via live chat. This isn’t the same kind of outsourced, first-line help you’d get from other services: these are professionals who can walk you through almost any technological difficulty.

If you have a problem, you won’t have to wait a day (or maybe longer) for assistance. We’ve found that there’s always someone accessible on ExpressVPN’s live chat, and you can obtain competent assistance in a matter of minutes.

We don’t usually pay attention to business developments in product assessments, but this one is too significant to overlook. KAPE Technologies PLC paid approximately $1 billion for ExpressVPN in September 2021. Other VPN companies owned by KAPE include Private Internet Access, CyberGhost, and ZenMate.

‘ExpressVPN will remain a separate service from other Kape brands, and everything you’ve come to know and love about ExpressVPN will only continue to develop,’ according to a blog post on the ExpressVPN website. We have no reason to believe differently — Private Internet Access and CyberGhost are still two separate services – but we’ll keep an eye on the issue to see what develops.

Returning to the product, ExpressVPN’s lightning-fast Lightway protocol has been fully open-sourced and is now available on all platforms. The company’s router app has been updated to include the ability to organize your devices and connect each group to a separate location.

For example, you may set all of your smart TVs to a US location but your phones are connected to a local server. If you have a few work computers that can’t connect to the VPN, you can configure them to connect to the router but then use your regular internet connection. It’s all up to you.

There is a smattering of new features strewn across the apps. There are a few new accessibility features in the Windows client, such as narrator support and keyboard navigation.

These features may not make the news, but they’ll be significant for many consumers, and it’s encouraging to see ExpressVPN tackling issues that other VPN services overlook.

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-Express VPN pricing

ExpressVPN review: protects your privacy, no matter what | WIRED UK

ExpressVPN has a relatively simple pricing structure with only three plans, which start at $12.95 per month, as outlined in our dedicated ExpressVPN pricing and discounts page.

That’s not cheap, but CyberGhost, Hotspot Shield, and Surfshark all price approximately $13 for monthly plans, which isn’t much more than most big-name VPNs charge, which is roughly $9-$10. When you sign up for ExpressVPN’s 6-month plan, the monthly cost reduces to $9.99.

That’s a good deal, and it also allows you more freedom than some of our competitors, who don’t even offer a 6-month plan.

The yearly plan reduces your expenditures even more to $8.32 per month, a substantial 35 percent savings over the monthly membership.

However, it’s still more expensive than some of the competition (Private Internet Access charges $3.33 for an annual subscription, while Windscribe just $4.08), especially if you’re ready to sign up for a long time.

For example, Private Internet Access’ three-year package is only $2.19 per month, while Ivacy’s five-year plan costs only $1.33 per month.

When comparing headline costs, make sure to read the fine print, as ExpressVPN is closer to several competitors than you might think. Many sellers, for example, offer modest pricing that rises with time. At $4.50 a month for the first year, IPVanish appears to be a good deal, but the price jumps to $7.50 when you renew.

NordVPN is also reasonably priced at $4.92 per month, although it costs $9.92 per year to renew. Of course, a VPN is more than just a price. Anyone can advertise inexpensive headline rates; it’s providing a good service that’s the difficult part. There are other ways to save money as well.

When you sign up with our special offer, you’ll get three extra months added to your annual ExpressVPN membership, giving you 15 months of service for just $6.67 per month.

If you decide to sign up, you’ll be able to choose from a variety of payment options, including credit cards, PayPal, Bitcoin, and a slew of other options (AliPay, Yandex Money, WebMoney, and more).

If you’re still not convinced, download the Android or iOS app for a free 7-day trial. Even after you’ve paid your money, ExpressVPN’s 30-day money-back guarantee lets you test the service without risk.

If you wish to cancel your subscription, the process is likewise fairly simple. You won’t be surprised by any fine print, and you won’t have to justify your decision to the corporation.

You get 30 days to try the service out in full, and if you’re unhappy or simply change your mind, just let ExpressVPN know and they’ll refund your money. That has to be encouraging in terms of ExpressVPN’s confidence in its service.

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Express VPN Privacy

ExpressVPN Review | PCMag

Every VPN claims to provide perfect privacy, but when you dig further, you’ll find that there’s often little substance to back this up. ExpressVPN is refreshingly unusual in that it doesn’t simply tell you how fantastic it is; it also offers an extremely long list of features to back up its claims.

Take, for example, encryption. Most services will state that they support OpenVPN or cite AES-256, but ExpressVPN goes above and beyond.

The company explains that it encrypts its control channel with a 4096-bit SHA-512 RSA certificate and employs HMAC (Hash Message Authentication Code) to protect against ordinary data being altered in real-time.

We checked ExpressVPN’s OpenVPN configuration files to corroborate this, and the details were exactly as the company had indicated.

Perfect Forward Secrecy support adds an extra degree of security by automatically providing you a new secret key each time you connect and updating it every 60 minutes while the session is ongoing.

Even if an attacker manages to gain access to your system, they’ll only acquire 60 minutes of data at best. Another highlight is DNS support.

ExpressVPN not only provides DNS leak prevention to keep information about your online activity from leaking out of the VPN tunnel, but it also runs its own private, zero-knowledge, 256-bit encrypted DNS on each of its servers.

This is a significant advantage over certain less-reputable providers, who may, in the worst-case scenario, reroute your DNS traffic to OpenDNS or another third-party service.

Apart from the risk of logging at the DNS server, using unencrypted DNS allows attackers to intercept, filter, block, or even change your requests – all risks that are eliminated when utilizing ExpressVPN’s technique.

We didn’t perform extensive testing on the DNS server, however, services like IPLeak, DNS Leak Test, and Browser Breaches confirmed that ExpressVPN servers were utilizing the IP address for DNS queries and that none of them had any DNS or traffic leaks.

The new ioXt Alliance certification from ExpressVPN gives an even more privacy guarantee, and it’s interesting for a few reasons.

The organization is graded on various low-level technical design features, such as cryptography, network security, the software development process, automatic upgrades, and more, as part of the certification process.

It checks, for example, that the app keeps its private keys in the secure operational Keystore rather than a proprietary scheme, indicative of a safe design that would require a lot of effort and knowledge to examine for oneself.

Even if you don’t have the necessary expertise to interpret these subtleties (don’t worry, we do), it’s reassuring to see the company subject itself to such technical scrutiny. Private Internet Access and NordVPN have also been certified, with other providers expected to follow suit soon. Logging

When you visit a typical VPN website, you’ll see claims like ‘NO LOGGING!’ prominently displayed in large font, but often hidden behind that is a privacy policy that either gives you very little information about any specifics or reveals that the company does, after all, log some of your information.

ExpressVPN operates uniquely. For example, there is no ‘zero log’ boasting on the website’s home page, and you must go to a ‘What Is VPN’ page to receive a first look at the company’s position: ‘Privacy is a basic human right. We don’t retain connection or activity records, and your information is never shared.’

If you require additional information, the company does not force you to sift through 2,000 words of jargon-filled fine print to find it.

Simply clicking a link within the ‘no log’ statement leads to a well-written ‘Policy towards logs’ website that explains what ExpressVPN collects, what it doesn’t, why the service functions the way it does, and what it means for consumers.

According to the page, when you connect to ExpressVPN, the service does not log your IP address, the time you joined in, the VPN IP address you’re assigned, any information about the websites or pages you’re accessing (including via DNS requests), or any of your traffic.

There’s still some logging to be done. The corporation keeps track of when you connect to the service and which server you use. However, because it doesn’t save the connection time or the IP address you’re assigned, no one can use this information to firmly link an internet action to an ExpressVPN account.

The corporation also keeps track of the client version numbers you’ve installed, as well as the overall amount of data you’ve exchanged each day. This information likewise poses no privacy concern, and we’re confident that other VPNs do the same thing: they just don’t admit it.

The British Virgin Islands are home to ExpressVPN. Despite its small size, the BVI governs itself, and neither the UK nor the US has the authority to compel ExpressVPN to divulge any data.

The British Virgin Islands is not a member of ’14 Eyes,’ the intelligence-sharing alliance commonly known as SIGINT Seniors Europe (SSEUR), and is not a party to any of its intelligence-sharing agreements.

In short, any would-be complainant would have to take their case to the BVI High Court, demonstrate that the records were related to a serious crime (one that would be punishable by a year or more in prison if it occurred in the BVI), and explain how the records would be useful evidence in that case.

It’s difficult to see how the ExpressVPN logs might be used as evidence of anything. There’s a lot to enjoy about this place.

ExpressVPN clearly understands the issues at hand and is putting out significant effort to fully and accurately explain them to its clients. This is reassuring in and of itself, and a significant improvement over many VPNs’ vague privacy rules.

However, you don’t have to take ExpressVPN’s claims at face value. PricewaterhouseCoopers assessed the company’s TrustedServer technology and backend infrastructure to ensure that it is living up to its privacy claims.

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Express VPN Performance

When it comes to picking a VPN, speed is critical, and we conduct extensive tests to determine how well a service performs. The process began with a 1Gbps connection in a US location.

We connected to our nearest location using the basic ExpressVPN Windows 10 app, then evaluated the download speeds given by a variety of speed test sites and services (including SpeedTest’s website and command-line software, nPerf, SpeedOf.me, and others).

We used two protocols (OpenVPN and ExpressVPN’s Lightway) to get at least five results from each site, and we ran the whole test set in both morning and evening sessions to look for differences over time.

ExpressVPN’s OpenVPN speeds were above average, averaging 310Mbps in the United Kingdom and 250-270Mbps in the United States. (In recent tests, HideMyAss achieved 390Mbps, ProtonVPN 400-460Mbps, but IPVanish, Surfshark, and even NordVPN failed to exceed 200Mbps.)

ExpressVPN’s Lightway protocol, on the other hand, more than quadrupled OpenVPN performance in the UK to 570-580Mbps and a less remarkable 350Mbps in the US. Private Internet Access (430Mbps), StrongVPN (450Mbps), Surfshark (450-475Mbps), and Windscribe all fell short (430-480Mbps).

However, some services go even faster; in recent tests, CyberGhost, IPVanish, Mozilla, and NordVPN all hit 750Mbps or higher.

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-Netflix and other streaming services

ExpressVPN, unlike most of its competitors, doesn’t just make broad promises about its unblocking skills; it lists which platforms are supported, including Netflix, BBC iPlayer, Amazon Prime, Disney Plus, Google, Wikipedia, and YouTube (more than 25 services in total).

It’s refreshing to see a service provider be forthright about what it claims to do.

We did multiple tests to see if we could access US Netflix, Amazon Prime Video, BBC iPlayer, and Disney Plus from a variety of ExpressVPN servers to get a sense of the service’s unblocking capabilities.

This year, Netflix has been fighting VPNs even harder than usual, and it has now blocked several of them. ExpressVPN hasn’t been beaten yet, since we were able to access Netflix in two of our three test sites.

It was relatively simple to use Amazon Prime Video. We tried three ExpressVPN servers, and each time we were able to stream US material. The same was true for BBC iPlayer, which we were able to access from all four ExpressVPN UK locations.

ExpressVPN also finished on a high note, evading Disney Plus protection with the first location we tried (the second and third worked, too).

These are excellent results, but a good VPN is about more than simply allowing you access right now; it’s also about what happens if a platform blocks a new range of IPs and your preferred server stops working.

Many VPNs would just respond by saying, “We don’t guarantee access to any streaming platforms,” leaving you on your own.

When we’ve encountered unblocking issues with ExpressVPN, we’ve launched a live chat session, been chatting to an agent within a few minutes, and either received recommendations for alternative places to try, other troubleshooting guidance or been told it’s a known issue that would be fixed shortly (which has always been true). Much more beneficial.

-Torrents

Because torrent awareness is so low, if you write ‘p2p’ in the knowledgebase search field, it guesses you’ve typed it incorrectly and searches for ‘pap’ instead.

There’s no need to be concerned; ExpressVPN isn’t trying to conceal anything. We searched through the FAQ, did a few tests, and eventually figured out what was going on. Not only does the service support torrents, but it also avoids the headaches and annoyances that come with other providers.

Torrent users, for example, are not obliged to use a restricted number of overburdened servers. You have access to the whole ExpressVPN network.

There are no restrictions on bandwidth or transmission. The company claims it will never restrict your connection and has no data cap. Performance testing with torrents is difficult since there are so many variables that might affect speeds.

However, we attempted downloading from three different countries (US, UK, and the Netherlands), had no connection or other issues, and observed roughly the same results in each case.

When you consider the service’s other essential characteristics, such as no activity records, a large number of locations, applications for everything, Bitcoin support, and a 30-day money-back guarantee, ExpressVPN appears to be an excellent alternative for all your torrenting requirements.

-Client setup

It can be difficult to get a VPN software to install and run properly, but the well-designed ExpressVPN website has been designed to limit difficulties to a bare minimum.

You won’t have to look for a Download link if you log in to your account dashboard, for example. The website recognizes your device type, shows a Download button for that client, and allows you to download a copy with a single click.

If you require something for a different platform, select ‘Set up on all your devices’ from the drop-down menu, which includes Windows, iOS, Amazon Fire, Mac, Android, Linux, and more. More download links and instructions can be found by tapping any of these.

Even these are significantly more beneficial than you might think. When you click the ‘Android’ option on most VPNs, you’ll most likely be taken to Google Play.

ExpressVPN provides a Play Store link, as well as a QR code, a button to email yourself a setup link (great if you need to install it on another device), and an option for specialists to download the APK file directly.

ExpressVPN doesn’t compel you to discover and manually enter your login and password, which is a nice setup touch. Instead, simply copy the unique activation code that appears on your download page and paste it into the client when prompted.

The software will then set up your login credentials for you, so you won’t have to worry about usernames and passwords. (This is especially useful if you’re using a password manager and have no idea what your passwords are.)

Another alternative is to use an OpenVPN client from a third-party provider. ExpressVPN makes this considerably easier by supplying OVPN configuration files with sensible names (my expression Argentina UDP.ovpn, rather than ar1.nordvpn.com.udp1194.ovpn, for example), and we had the OpenVPN Connect client up and running in minutes.

-Windows client

The ExpressVPN Windows client features a friendly and intuitive layout that makes you feel right at home. A large On/Off button activates the service when needed, a clear status display displays the current server, a Choose Location button lets you select another server, and a menu button on the top-left provides quick access to various services.

There are numerous options for selecting the optimal server. A Smart Location function selects the server that is nearest to you. You can double-click a country to find its finest location, or you can manually browse all of the locations within a country.

You may find locations by keyword using a search box, add individual locations to a Favorites list, and your most recent location is always just a click away.

The client also makes good use of the system tray icon. Right-clicking brings up a choice with your last three destinations; selecting one of them connects you right away without having to open the entire client. The Location list doesn’t show any information about the speed of its servers at first, which could assist you to pick the fastest one.

The client features a Speed Test tool that can accomplish this for you, and it gives you a lot more information than the competitors, such as latency and a download speed estimate.

The new Lightway in UDP or TCP versions, OpenVPN UDP or TCP, L2TP – IPSec, and IKEv2 are all available through a powerful Settings dialog.

A kill switch, on the other hand, disables all internet traffic if the VPN connection dies, lowering the risk of data leaks. This requires no configuration; it is on by default and is always ready to protect your privacy.

It also works. We used a variety of methods to force both OpenVPN and IKEv2 connections to terminate, but the client handled everything flawlessly, stopping internet traffic, notifying us via a desktop notification, and rejoining in seconds.

Basic IPv6 leak protection and the possibility to use your DNS servers when using the VPN (by default, you’ll use ExpressVPN’s) are two low-level technological niceties.

Split tunneling, a sophisticated feature that allows you to define which apps utilize the VPN and which use your ordinary internet connection, is one of the app’s highlights. If an application (such as an email client) won’t work while your VPN is active, you can force it to utilize your regular internet connection instead.

If you only use your VPN for one or two programs – say, a browser or a torrent client – then routing everything else out of the VPN tunnel could help those apps function better.

-Android app

If you’re new to ExpressVPN, setting up the Android app is similar to setting up any other. Go to the Play Store, search for the app, install it as usual, and complete the registration process.

There are several simpler choices if you already have an ExpressVPN account. On our Windows PC, we went to the ExpressVPN web portal, selected Setup > Android, scanned the QR code, and the app was automatically downloaded and installed (your phone must allow installations from outside of the Play Store for this to work).

We had to make a few basic configuration decisions, such as whether or not to enable the app to send anonymous analytics back to ExpressVPN, but the procedure was otherwise completed in seconds.

The software is well-designed, with portrait and landscape layouts that work well on tablets, and it functions similarly to the Windows version.

The simple interface allows you to check your current location and Android VPN status at a glance, and the excellent Location Picker makes it quick and easy to find and reconnect to specific servers. You can connect and disconnect with a single click, and the straightforward interface allows you to check your current location and Android VPN status at a glance.

A Privacy and Security Tools menu provides several handy capabilities to help you monitor your connection, including the ability to see your current IP address and location, check for DNS and WebRTC breaches, and generate safe passwords.

The majority of these capabilities have been available on ExpressVPN’s website for some time, but they’re significantly more convenient to use from within the applications.

A Protection Summary box containing details about your current or VPN location, IP address, and how much time you’ve used the service recently is one of the new features. We don’t think a chart showing how often we use the VPN (say, on Wednesdays) is necessary, but the location and IP information is useful, and the Protection Summary can be turned off in Settings if you don’t like it.

Some of the more advanced capabilities of the Windows client are missing from the Android app. For example, there is no Speed Test, therefore the location list offers no indication of how fast, sluggish, or overloaded a server is.

Although the Settings section lacks DNS management, it more than compensates with an inbuilt kill switch and support for ExpressVPN’s newest Lightway protocol, as well as OpenVPN UDP and TCP. Split tunneling, a useful supplementary feature, allows you to specify which apps should or should not use the VPN.

If you’re only interested in Netflix, for example, you could configure ExpressVPN to send Netflix app traffic over the tunnel while leaving the rest of your traffic to go through your regular connection, potentially enhancing performance.

The auto-connect feature is especially useful, as it automatically connects you to the VPN whenever you connect to an insecure network.

The ‘App and Website Shortcuts’ feature creates a customizable toolbar on the connection window that can hold up to five app shortcuts. It’s a basic yet handy concept that allows you to access widely used apps with a single swipe as soon as you’re connected.

Problems? If none of this works as expected, new in-app help provides quick access to support papers without having to go to the website, and an ‘Email us’ option should provide more hands-on assistance when needed.

Although it lacks some advanced capabilities seen in other apps (you can’t configure your preferred DNS servers, for example), ExpressVPN’s Android app provides more than enough capability for most users while remaining simple to use.

Even better, if you download the app, you may try the service for seven days for free, which you won’t be able to do if you sign up on the website. If you’re looking for Android VPN apps, ExpressVPN should be at the top of your list.

-iOS application

The ExpressVPN iOS app has the same clean and simple UI as the company’s other platforms: a suggested location, a big Connect button to get online, and a menu button to explore further.

The well-designed Location Picker allows you to search for specific cities or countries, as well as keep track of recent connections and add frequently visited destinations to your Favorites.

The iOS version, like the Android version, allows you to swap servers without first ending the current connection. This simply saves you one tap, but if you switch servers frequently, it’ll be a pleasant convenience. IKEv2, OpenVPN UDP, and TCP are among the protocols available, although Lightway is not one of them.

The program doesn’t have a kill switch, but it does have an auto-reconnect feature that tries to re-establish the tunnel if your connection fails. The iOS app, like its Android counterpart, features a Privacy and Security Tools section where you can check if your IP address has changed if it’s from your chosen country, and if the VPN has no DNS or WebRTC leaks.

We’ve seen more feature-rich VPN apps, but ExpressVPN’s iOS client is pleasant, simple to use, and provides the capabilities most people will need. If you want to try out the service for yourself, there’s a risk-free 7-day trial available, just like with Android.

-Browser extensions

Although the ExpressVPN clients are generally well-designed and easy to use, they aren’t the only way to utilize the VPN. Additionally, the firm provides Chrome and Firefox extensions that allow you to control the client and service directly from your browser.

ExpressVPN’s browser extensions aren’t just proxies, unlike almost every other VPN company. They are browser-based interfaces for your Windows, Mac, or Linux client; they will not function unless they are installed.

Although this is cumbersome, there are some significant advantages. When you use ExpressVPN’s browser extension, it may communicate with the desktop client and read its status. The default location will be the same as the client, and your extension will reflect this if the client is currently connected.

You may also use the browser to operate the desktop client. If you just want to unblock a single website, you may do so by selecting a VPN location from your browser, connecting to it, doing whatever browsing you need to do, and then disconnecting ExpressVPN.

It’s all really quick and easy, and you won’t have to go back and forth between your browser and the ExpressVPN client at all.

On a basic level, this works nicely. The UI of the browser extension is very similar to that of the conventional clients and apps, with a comparable mechanism for browsing and selecting places.

It’s no surprise that the extension has some limitations because it’s merely a simple frontend for the desktop engine. For example, there is no Favorites system or speed testing.

Although you can enter the desktop app’s Settings dialog straight from the browser extension, there are just two significant settings (‘Connect on browser launch’ and ‘Show desktop notifications).

There’s also some good news in the form of some welcome privacy tools. Both the Chrome and Firefox extensions have options to prevent HTML5 geolocation from revealing your true location while connected to the VPN, as well as blocking WebRTC leaks at the browser level and using HTTPS Everywhere to automatically force connections to HTTPS versions of websites whenever they’re available.

The extensions are now accessible in 17 languages: Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, and Turkish, thanks to improved localization.

The browser extension isn’t for everyone, especially because it requires the app to work. The option to operate the application from within the browser, on the other hand, is a genuinely helpful feature that you won’t find in the competition, and it’s a highly desirable addition to the package overall.

-Support

A VPN, like any other networking technology, can go wrong in a variety of ways, and figuring out what’s going on might be difficult.

As a result, even the most seasoned user can benefit from good VPN support. With a comprehensive list of troubleshooting tips, ExpressVPN’s support site gets off to a solid start.

There’s helpful information available whether you’re attempting to diagnose poor speeds or dropped connections, decipher problem messages, change your password, or cancel your subscription.

The majority of articles are well-written and cover all of the bases. They don’t make assumptions about technical knowledge, instead take the time to explain the context, offer various solutions to most problems, and provide links to other related articles.

Whereas other VPNs would only say “try another server” to assist diagnose speed issues, ExpressVPN includes a link to a lengthy article that explains how to pick the ideal location for you.

Even more impressive are the setup articles. For example, you don’t get just one general installation tutorial on every platform. There are instructions for installing the software, setting up manual connections, and using third-party tools like OpenVPN GUI.

This isn’t only a problem with Windows. Tutorials are available for Mac, iOS, Android, Linux, Chromebooks, eBooks, BlackBerry, Smart TV, routers, and… well, you get the picture.

More than 250 articles are scanned by an accurate search engine to find what you’re looking for. It’s a breath of fresh air to type keywords into a VPN support site and find a wealth of relevant information.

There are 39 hits for OpenVPN, 53 for DNS, 61 for Android, 17 for Ubuntu, 8 for DD-WRT, and so on. If the website is unable to assist, ExpressVPN’s support team is available via email and live chat 24 hours a day, 7 days a week.

Although ExpressVPN suggests using live chat for the best results, we sent a test email question to see how quickly they responded. We received a courteous, informative, and helpful message in just an hour, despite the company’s claim that it could take up to 24 hours to respond.

That was a lot quicker than we expected, and the response included everything we needed to diagnose and fix our problem.

Live chat performed admirably as well. We checked the service numerous times and found that there were always agents accessible and that we received a first actual response (not just an automated ‘I’m Steve and I’m here to serve you’ bot-type response) within two or three minutes.

The quality of chat help was also above average, with the agent carefully leading us through a series of well-chosen diagnostic steps for 30 minutes. It’s easy to think this doesn’t matter if you’re an expert in networking. You know what you’re doing, so there’s no reason to overpay for this kind of assistance, right?

Perhaps, but keep in mind that VPN assistance entails more than just discussing the low-level nerdy aspects. We also inquired about system difficulties such as transient connection troubles and the optimum server to use for US Netflix or Amazon Prime.

Unlike some providers, we’ve never had to wait a day for a response to an email – we’ve always received helpful advice within minutes of asking, and that capacity to get quick help makes a tremendous difference in the whole service experience.

-ExpressVPN review: Final verdict

This is a high-quality VPN that far exceeded our expectations in terms of platform support and privacy, as well as ease of use, unblocking capabilities, and customer service. It costs more than others, but it’s easy to see why: this is a sleek, powerful, and professional service.

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